Terms and Conditions

The following are terms of a legal agreement between you and Russell Chapleo trading as Russell's Computer Services 'rusco'. You acknowledge that you have read, understood, and agree to be bound by the terms below.

The term “you” or “customer” refers to the recipient of this document.

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1. Authorisation
You the Customer authorises rusco to conduct an evaluation of the equipment to determine the nature of the damage. The evaluation is charged per hour and any cost for travel time or third party cost will be liable by you.

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2. Legal Rights
The Customer is the legal owner or authorised representative of the legal owner of the property and all data components contained therein sent to rusco. Any property left with rusco unclaimed for 30 days, will be disposed. At which time rusco shall have no liability to the Customer or any third party.

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3. Limited Liability
rusco shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will rusco be liable for any damage to the equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if rusco has been advised of the possibility of damages or loss to persons or property. rusco liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The Customer and rusco agree that the sole exclusive remedy for unsatisfactory work or data shall be, at rusco option, additional attempts by rusco to recover satisfactory data or refund of the amount paid by the Customer.

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4. Confidentiality
rusco agrees not to disclose any information or data files supplied with, stored on, or recovered from Customer’s equipment excepted to employees or agents of rusco subject to confidentiality agreements or as required by law.

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5. Payment
Payment is due in full upon completion of the call-out or prior to release of the repaired device, unless by special previous arrangement.
The Customer is financially responsible for all shipping costs, Government duties and taxes to and from rusco.

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6. Warranty
30 days warranty on hardware (equipment) that rusco has repaired. rusco makes no warranty on date, express or implied, and rusco disclaims any data warranty of any kind.

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7. Agreement
The parties shall submit all disputes relating to this agreement (whether contract, tort or both) to arbitration, in accordance with the Rules of the UK business rules. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction.

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russell@rusco.uk | 01663 766370

66 Buxton Road, Disley, STOCKPORT SK12 2EY